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Jordan Craig Phone Numbers and Emails

Customer Service Number:

  • (201) 896-9666
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How to Contact Jordan Craig?

Most Popular Number:

(201) 896-9666
Total calls: 1 115 Issues resolved: 38 Last call: Dec 7, 2024
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PissedConsumer Reporter

For customers who prefer addressing their issues in person, the best way to contact the support team is via phone. Jordan Craig customer support phone number is 201-896-9666. Call this line to get updates about discounts, special offers and sales, new arrivals and current product availability, shipping options, available payment methods, and more. Experienced customer care specialists are ready to help with order management, refunds and returns.
The best day to call Jordan Craig customer support is Sunday while Monday is the busiest day.

If you like writing more than calling, send your issue via email. Jordan Craig email for reaching out to the customer support department is inquiry@jordancarig.com. As an alternative and for more convenience, you can send an email via Jordan Craig website. All you need to do is to fill out a quick online form.

Jordan Craig has its main office in New Jersey. Jordan Craig address is Jordan Craig Inc., 601 16th Street, Carlstadt, New Jersey 07072, United States. If you need to send documents, payments or any other correspondence via regular mail, use this address. However, if the issue is time-sensitive and needs to be addressed as soon as possible, the best option would be to call or send an email.

Instead of calling or sending an email, you can get in touch with Jordan Craig customer care department via the website. To do that, go to the Jordan Craig website and click the “Contact Us” hyperlink at the bottom of the page. Then, fill out a really short online form by providing your name, email address and the reason for the inquiry. After you send the message, it will be forwarded directly to the support team.

Jordan Craig Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Jordan Craig Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Jordan Craig is 2018969666. 71% of customers managed to speak with a real person.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Jordan Craig may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.

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PissedConsumer Club

Contact Information

Jordan Craig Website:

Jordan Craig Help Center:

Corporate Office Address:

Jordan Craig Inc.
601 16th Street
Carlstadt, New Jersey 07072
United States

Jordan Craig Customer Service Reviews

2.0 / 5
Poor
Megean Wpu
I ordered the 3 pack camo and they only sent two pairs and never refunded my money back for the third pair
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5.0

I always have a good experience when I shop with you guys . Never once had this problem when it comes to and online shopping site but Im pretty sure it will be solved soon

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Adal Srs
Size change before item shipped

I accidentally ordered the wrong size, but attempted to change via email before it was shipped. There email reply stated I was going have to pay an extra $13. So I called the jc contact number and they handled everything for me no problem with great customer service

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Taheem Oaf
Taking $19.00 a month for free shipping even if I'm not buying anything else
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1.0

Return my 19.00 and don't take it again I am going to the bank and put in a stop payment can you please retun my money

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Guest-6160674
Find order just to check on tracking status
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5.0

Customer service is great. The clothes for boys.

Great company. I will buy more and recommend it to my friends.

Clothes are unique. Outstanding thank you

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How Good is Jordan Craig's Customer Service?

Alpha Qsx
Alpha Qsx
Feels Disappointed | Nov 11, 2024

It was cool at first, but just recently I have no confirmation for the orders that I paid for

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Danette Ona
Danette Ona
Feels Satisfied | Jun 23, 2024

Didn't need to contact

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Sherrell Pxp
Sherrell Pxp
Feels Neutral | May 17, 2024

Unsatisfactory as the first rep told a lie but the second looked into my issue and confirmed my side was accurate but issue is still unresolved

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Reagyn Gmj
Reagyn Gmj
Feels Satisfied | Jan 01, 2024

Hi hi I hi

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Takiya Ywy
Takiya Ywy
Feels Disappointed | Dec 18, 2023

He was heartless and didn’t care if I got my money back or my package

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Florinda Hrc
Florinda Hrc
Feels Disappointed | Dec 14, 2023

I won't order from them again. They took the order and didn't even have the inventory. I didn't find that out until I started looking for my package which said it was arriving. Poor communication.

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Summary of Jordan Craig Customer Service Calls

1.1K TOTAL
CALLS
02:54 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Jordan Craig?

Shipping and Delivery Question:

  • “Missing package”
  • “Missing item”
  • “I order frm Jordan Craig but haven’t received my package”

Return/ Replace Question:

  • “Exchange”
  • “Exchange status”
  • “Change order”

Request for Information Question:

  • “Trying to see how to apply the cashback discount”
  • “Confirm order”
  • “Order status”

Payments and Charges Question:

  • “Payment was took but haven’t confirmed payment”
  • “My order I paid”
  • “Dispute”

Activation/ Cancellation Question:

  • “My order was cancel JC659830”
  • “Cancellation”
  • “Place an order want to cancel”

Product/ Service Question:

  • “Defect on merchandise”
  • “Didn’t mean to proceed with purchase”
  • “Code not working”

Refund Question:

  • “Refund”
  • “I was refunded and I didn't ask for a refund”
  • “Not the coat I order. This coat looks very cheap. I would like a refund”

Cards Question:

  • “Wrong card charged on account of one shop”
  • “Purchased but it’s saying to try again and took money off card”
  • “Keep taking money off my credit card”

Account Question:

  • “Forgot to add Apartment number to my order”
  • “Account”
  • “My mystery subscription same item being sent”

Staff Question:

  • “Customer Service”
  • “All a misunderstanding. I will trying to get in touch with Jordan Craig Customer Service. Everything was great and on time.”

Website/ Application Question:

  • “The website isn't working”

Other Question:

  • “Order statis”
  • “Placed Order”
  • “Ordered wrong color”

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